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echeck and credit card paying customers please note that the name on your statement will now read "STARNOVA".

Please note that our payment address has changed click for more information!

Please keep an eye out for Phishing scams, Remember we will never ask you for your username and password via Email.
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accucom.net- Frequently Asked Questions

GENERAL INFORMATION:
1. What is accucom.net?
2. What are your server addresses?
3. Can I check my email online?
4. Is Technical Support available?
5. How can I change my payment method or contact information?
6. How do I change my account password?
7. How can I get billing assistance with my accucom.net account?
8. What is your cancellation policy?
9. What are your Credit Card Billing Procedures?
10. Do you offer Email Billing?
11. Is your email HIPAA compliant?


GENERAL INFORMATION:

1. What is accucom.net?
accucom.net is an Internet service provided by accucom.net to its customers. It various services offered are: Web hosting, Email hosting, Domain registration, web site builder, Highspeed internet access, dialup access, personal web space, and web filtered internet services.

2. What are your server addresses?
If you have successfully created a connection you should not need any further information about server settings in order to use the accucom.net service. However, certain applications do require server addresses to complete configurations, and for those applications the addresses are listed below:

DNS1: 208.82.184.2
DNS2: 208.82.184.3

Click here for Mail Server Settings

NNTP: news.accucom.net

If you are using Microsoft Outlook for your email, you must click and click the New button to set up a new mail account. It will check the new account in addition to any others you have set up. If you are using Netscape 4.7 Messenger, it will set up a new user profile when you log out of Windows 95/98 and log in as a new user.

3. Can I check my email online?
accucom.net provides an online web mail system, that allows you to check your email from a web browser. You do not have to configure a separate email client (such as Microsoft's Outlook), though you will not be able to read your mail offline. You can also check your email while you are away from your regular computer.

To use our web mail system go to this address: http://webmail.accucom.net Type your full email address and password of the account you want to check.

4. Is Technical Support available?
Yes. Technical Support is available through phone or email. For Technical Support services, call (866)892-6165 (a toll-free call). An automated response system will list current outages in the vplp.net system. Or you may choose to leave a message, and a technician will return your call as soon as possible. For additional information regarding hour of operations for technical support click here

5. Can I see billing information online?
You can use our secure online User Services system to see billing information and update your contact information, whenever you like. Click here to go to the page. You will need to provide your main account email address and password to enter in to the User Services area.

6. How can I change my account password?
Password changes, both for the primary account, and additional email addresses, can be changed at the User Services page. To change the primary account password (including login and email account), click on the Password link on the left side of the Customer tab.

7. How can I get billing assistance with my accucom.net account?
In most cases, you can find the answer to your specific billing question fastest online, through the use of our online User Services page, such as when you last paid for your Internet service, or to add or remove additional email accounts.

To change your Internet account payment method, please call the billing center at (866)892-0161 (a toll-free call).

You may also email billing questions to billing@accucom.net. This is often a good course of action if you have a question you want a response for, but do not need to have answered immediately. Most questions are answered within 2 business days.

8. What is your cancellation policy?
All of our users are important to us, and we hope you continue to use accucom.net for a long time to come. However, there are occasionally offers that seem too good to pass up, or an issue we cannot resolve to everyone's satisfaction. A user who wishes to cancel their service may call our billing center at (866)892-0161 (a toll-free call) and speak with a representative. Or, email us at billing@accucom.net. Email requests may be returned with a phone call verifying your choice to cancel service, and to see how we can better serve our future users. Cancellations are effective as of the receipt of the notice. No refunds are made for the current month of service.

9. What are your Credit Card Billing Procedures?
All credit card billings are done monthly, quarterly, semi-annually or annually.

All billings are done on your billing date. The customer's rebilling date is the day of the month on which the customer's account is created. (For example, if the customer starts service on July 1, Monthly billing will occur on July 1, August 1, September 1, etc.)

All customers are re-billed automatically each successive period until they notify AccuCom Primo Internet to change billing, discontinue service, change credit cards, etc. It is the responsibility of the customer to notify accucom.net of any of these changes prior to the next rebilling date. Please email all cancellations to billing@accucom.net or call our Billing Department at (866)892-0161. If a customer calls after his or her rebilling date, service will continue through the next rebilling date.

Customers who have credit cards that are declined, lost or cancelled must notify the Billing Department at accucom.net in order to avoid interruption of their service. AccuCom Primo Internet will make its best effort to notify customers by email about credit cards that did not run correctly. However, it is still the responsibility of the customer to contact the Billing Department about any credit card changes or problems. Charges are incurred based on the customer's rebilling date. For any amount of time the account is active after the customer's rebilling date, the customer will be billed based on full month increments.

Any account that is forwarded to our collection agency for further action will incur a $25.00 collection fee.

10. Do you offer Email Billing
If a customer is directly billed via email, payment is due in advance of the customer's billing period.

If a customer would like to terminate service, the customer must contact the accucom.net Billing Department otherwise, service will be continued and payment will be due. please the the User service agreement for terms.

accucom.net charges a $25.00 returned check fee.

Please mail payments according to our contact us page To make payments by credit card, please pay online via my account or call our Billing Department at (866)892-0161. accucom.net accepts Major Credit Cards and echecks

Any account that is forwarded to our collection agency for further action will incur a $25.00 collection fee.

11. Is your email HIPAA compliant
You may NOT use our Services for hosting "protected health information" under the federal HIPAA law and related regulations. Other hosting providers may specifically price and offer "HIPAA compliant" hosting services, which typically are more expensive, and involve the hosting company signing a "Business Associate Agreement."" We do not offer any such service at this time.

 
  Welcome to a higher level of Internet Access!
 
 

 

Dear Accucom Customers,

We are pleased to notify you that you will now notice several enhancements to your service!  These upgrades include Spam and Virus Filters, a Portal Site with real time news, weather, and stock information, News Groups, and Upgraded Webmail!  We provide FREE technical support, with TOLL FREE Technical Support and Billing contact numbers.  We have NATIONWIDE v92 Access Numbers, and MORE LOCAL ACCESS numbers which will allow you to access your MaiDeux Internet account from numerous locations throughout the United States!  Your account will also include 20 megs of personal web space, to create your own website!  And our User Control Panel will allow you to make payments on your account, add or delete email addresses, update your credit card information, and much more! Plus you can now add our Netsonix Accelerator package to your account to kick your internet into high gear!

We're working hard to provide you with the highest quality internet service at an affordable price.  We value your business, and your satisfaction is extremely important to us. If you have any questions regarding your account, or any of the above changes, please feel free to contact us at the numbers listed on the contact link. We thank you for your business, and look forward to exceeding your expectations!

Sincerely,

Your Team of Internet Specialists

 

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